Defiant Attitude Exchange Policy

At Defiant Attitude, we are committed to providing our customers with high-quality products and exceptional service. We understand that there may be instances when you wish to exchange a product you have purchased from our website. To ensure a smooth and hassle-free exchange process, we have established the following Exchange Policy:

1. Eligibility for Exchange:

• Exchanges are only accepted within 14 days from the date of delivery.
• Products must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

2. Excluded Items:

• Some items such as intimate apparel, and perishable goods, are not eligible for exchange.

3. How to Initiate an Exchange:

• To request an exchange, please email our Customer Support Team at support@defiantattitude.com within the 14-day period. Please provide your order number and a detailed reason for the exchange request.

4. Return Shipping:

• Customers are responsible for the cost of returning the product(s) for exchange. We recommend using a trackable shipping method to ensure your return is received.

5. Inspection and Approval:

• Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the product is approved for exchange, we will proceed with the exchange process.

6. Exchange Options:

• Upon approval, you can choose to exchange the item for an alternative size, color, or a different product of equal or lesser value. If the chosen product has a higher value, you will be responsible for covering the price difference.

7. Defective or Damaged Items:

• If you receive a defective or damaged product, please contact our Customer Support Team within 3 days of delivery, providing photos and a detailed description of the issue.
• Refunds:
• We do not offer refunds for exchanged items. If you are not satisfied with the exchanged product, please email our customer support team for further assistance.

9. Timeframe for Exchange Processing:

• Once your exchange request is approved, we will make every effort to process it within 7-10 business days.

10. Contact Information:

• For any exchange-related inquiries, please contact our Customer Support Team at support@defiantattitude.com.

Please note that this policy is subject to change, and any updates will be posted on our website. We reserve the right to refuse exchanges that do not comply with these terms.

Thank you for choosing Defiant Attitude. We appreciate your business and look forward to providing you with outstanding products and service.